Reference

What Our Legal Terms Mean for Your Account

Our terms set out how your account works, what we can and cannot do, and what you're entitled to ask us. Access to jaya9bast depends on your local law and eligible regions — read these terms to know where you stand before you start.

Account holder rightsJurisdiction-dependent accessbKash, Nagad, Rocket coveredData handled with careContact us anytime
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jaya9bast What Our Legal Terms Mean for Your Account
REACH OUR TEAM

How to Contact Us About Legal Queries

If a term is unclear or you want to raise a concern about how your account is being handled, our support team can walk you through the specifics. We cover account disputes, payment queries on bKash or Nagad transactions, and requests to review how your data is used.

Live Chat Open the chat widget from your account dashboard. Available for account and payment questions including bKash and Nagad transaction disputes.
Email Support Send your query with your account reference to our support address. We respond to legal and data-related requests as a priority.
Account Help Centre Find answers about terms, account access, and wallet verification steps in the help section — accessible from your logged-in account menu.
HOW WE HANDLE YOUR DATA

Account Security and Your Privacy Rights

Your account data is stored securely and used only to operate your account, process payments through bKash, Nagad, or Rocket, and meet our obligations under applicable law. You have the right to ask what data we hold, request corrections, and in eligible cases ask us to delete it.

Data Retention

We keep account and transaction records for as long as required by applicable law. Once that period ends, personal data is deleted or anonymised from our systems.

Cookie Use

We use cookies to keep your session active and remember your preferences. You can manage cookie settings from your browser at any time without losing account access.

Account Security

Your account is protected by password and, where enabled, OTP verification sent to your registered mobile number. Never share your login or OTP with anyone.

Requesting Changes

To correct your account details or submit a data request, contact our support team by email with your account reference. We aim to respond within the timeframe your local law requires.

Common Questions About Our Terms

These are the questions we get most often about how our terms work, what your rights are, and how to act on them.

Access depends on your local law and eligible regions. Review the terms alongside the rules that apply in your area before opening or using an account with us.

Yes. Contact our support team by email with your account reference and request a data summary. We'll respond in line with the timeframe your applicable law requires.

We retain records for the period required by law. After that period, your personal data is deleted or anonymised. Your payment history via bKash or Nagad may be retained longer where legally required.

We notify you through your registered account contact before material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

All activity through your account is your responsibility, including payments sent via your linked bKash, Nagad, or Rocket wallet. Keep your login and OTP details private.

Raise it with our support team through live chat or email. Include your account reference and the specific term you're querying so we can address it directly and promptly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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