Reference

How jaya9bast Handles Your Personal Information

Your personal data stays yours. This Privacy Policy explains what we collect when you use your account, how we use it to keep your experience smooth across bKash, Nagad, and Rocket transactions, and what rights you hold over that information.

Data you controlWallet-linked privacyAccount-level securityYour right to request changes

Explore the Lobby Read FAQ

What We Collect and Why We Use It

jaya9bast Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect basic identity details — your name, contact number, and the payment method you link, whether that's bKash, Nagad, or Rocket. We use this to verify your wallet, process deposits and withdrawals, and keep your account secure. Device data such

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as browser type and session timestamps help us detect unusual login activity so your account isn't accessed without your knowledge. We do not sell your personal data to third parties. We share it only where processing your payment or running the account requires it — for
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example, confirming a bKash transfer reference with our payment processor. Data retained on your account reflects the transactions you've made and the sessions you've opened. You can request a summary of what we hold at any time by reaching our support team. Availability of these services
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depends on your local law and the eligible regions we operate in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Privacy

Have a question about what data we hold, or want to request a correction or deletion? Our support team handles privacy requests directly — no automated queue for account data questions. Reach us through any of the channels below and we'll confirm receipt within one business day.

Live Chat Start a chat from your account dashboard. Our support team can pull up your data profile and walk you through your options in real time.

Email Support Write to us with your registered mobile number in the subject line. We respond to data access and correction requests as a priority queue.

Account Help Centre Your account settings panel includes a Privacy section where you can review stored details, update your contact number, and flag any inaccuracies directly.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Security on your account runs at multiple layers. Sessions are encrypted end-to-end, and each login from a new device triggers an OTP check to your registered mobile number before access is granted. We keep cookies to maintain your session state across mobile and desktop — if you start a session in your browser and switch to the app, your login carries over without making you re-enter credentials. Retention periods follow what's needed for account management and transaction records; we do not keep data longer than necessary for those purposes.

Encryption

All data between your device and our servers travels over TLS. Payment details linked to bKash, Nagad, or Rocket are never stored in plain text in our systems.

Session Cookies

We use session cookies to keep you logged in across page loads. You can clear these from your browser at any time; doing so will end your active session.

OTP Verification

Every new device login requires a one-time code sent to your registered number. This step cannot be skipped, even if your password is entered correctly.

Data Retention

Transaction records are kept for as long as your account is active and for a reasonable period after. You can request deletion of non-essential profile data by contacting support.

Common Questions About Your Data

Here are the questions we hear most often about how personal data works on your account. If your question isn't covered, reach us through live chat or email.

We collect your name, mobile number, and the wallet details you use — bKash, Nagad, or Rocket. We also log device and session data to secure your login.

Yes. Contact our support team with your registered number and request a data summary. We'll send you a record of what we hold within a reasonable timeframe.

Only where processing your payment or running your account requires it. We do not sell your data. Third parties receive only what's needed to complete a specific transaction.

Cookies keep your session active across page loads and devices. You can disable them in your browser settings, but doing so will log you out and may affect account functionality.

Reach our support team via live chat or email. Include your registered mobile number and specify what you'd like corrected or removed. We handle these requests directly.

Yes. What data we can share, retain, or delete is shaped by your local law and the eligible regions we serve. Our support team can clarify what applies to your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How jaya9bast Handles Your Personal Information

Contact Us About Your Privacy

Data Handling, Cookies, and Account Security

Encryption

Session Cookies

OTP Verification

Data Retention

Common Questions About Your Data

01 What personal information does jaya9bast collect when I open an account?

02 Can I see what data is stored on my account?

03 Does jaya9bast share my data with other companies?

04 How do cookies work on jaya9bast, and can I disable them?

05 How do I request a correction or deletion of my personal data?

06 Does my data privacy depend on where I'm based?

Privacy Policy

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